Privacy Policy
Privacy Policy
Privacy Policy
The following outlines our general policy regarding the handling of personal information for visitors to this website.
Kinmata (hereinafter referred to as “we,” “our,” or “the restaurant”) respects the privacy of our guests and is committed to protecting their personal information.
We have established the following standards for the handling of personal information when you use this website.
- Collection of Personal Information
- You are not required to provide personal information (such as your address, name, email address, or telephone number) when browsing this website. However, for certain services, we may ask you to provide personal information. Any personal information you provide will be properly managed, and we will not alter such information without your consent.
- Use of Personal Information
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We use personal information only to the minimum extent necessary for the following purposes:
- To provide information regarding our services, special offers, business notices, or events.
- To respond to inquiries received from customers via telephone, email, or written correspondence.
- To conduct statistical analysis for service improvement, in a manner that does not identify individuals.
- To contact customers by telephone, email, or written correspondence when deemed necessary.
- Management and Protection of Personal Information
- We take appropriate preventive and corrective measures to ensure that personal information is not leaked to third parties, and we strive to manage such information in a secure and reliable manner.
- Inquiries Regarding Personal Information
- We endeavor to keep personal information accurate and up to date. If you find that any personal information you have provided is inaccurate and wish to have it corrected, please contact us and we will respond promptly.
- Policy Updates
- We comply with applicable laws and regulations regarding the protection of personal information. When necessary, we will review and improve this policy accordingly.
Legal Information
Legal Disclosure
(Specified Commercial Transactions Act)
| Business Operator | Yugen Kaisha Kinmata |
|---|---|
| Responsible Manager | Hideyuki Ukai |
| Contact Information |
Tel: +81-75-221-1039 Fax: +81-75-231-7632 Email: kaiseki@kinmata.com |
| Sales Prices | Prices are listed on each product page and include tax. |
| Additional Fees |
Shipping fees and cash-on-delivery handling fees. * Cash-on-delivery fees range from JPY 330 to JPY 660 (tax included). |
| Payment Methods | Bank transfer or cash on delivery. |
| Payment Deadline | For cash-on-delivery payments, payment is due upon receipt of the goods. |
| Delivery Method | Items are delivered via Yamato Transport (Cool TA-Q-BIN refrigerated service). |
| Delivery Timing |
Orders are typically delivered within approximately 3–6 days after order confirmation. * Delivery may take longer in certain regions or if items are in limited supply. |
| Returns and Exchanges |
Returns or exchanges due to customer preference are not accepted. However, if a product is defective or differs from your order, we will accept returns or exchanges. Please contact us within 7 days of receipt. |
| Return Shipping Fees | In cases of our error, return and exchange shipping fees will be borne by us. |
| Other Sales Conditions | Delivery is limited to addresses within Japan. |